Returns & Refunds

Returns & Refunds

Returns & Refunds

  • Sign in to your Hatkoro Account, select My Orders.

  • Select the order you wish to return and click on the Manage Order button.

  • Click on Return Items.

  • Fill in the Return Form. The available return options (drop-off/pickup) will be displayed in this form.

  • Pack your Hatkoro parcel securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you and secure the Return Label on top of the return package.

  • If you are located in Satkhira city, then you will be able to avail pick up and drop off both facilities from specific areas. If you are located outside Satkhira, we have customer return drop off points in different locations where you can drop your return product.

Returns Policy

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for HatMart items and 7 days for non-HatMart items of the delivery date.
  2. For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
  3. For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can befound on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.
Phones, Tablets, Earphones & Headsets

HatMart items: 14 Days; Return and refund

Non-HatMart items: 7 Days; Return and refund

Not eligible for return if the item is”No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Mobile & Tablet Accessories

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is”No longer needed

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Clothing, Apparel, Bags, Shoes & Accessories

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Eligible for return if the item is “No longer needed”.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Women’s Intimate Apparel & Men’s Innerwear

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Eyewear, Jewellery & Watches

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Shoecare

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Beauty, Personal Care & Health

Non-returnable

Hair Removal & Electronic Accessories

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Other Peripherals & Accessories

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Software

Non-returnable

For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Other Accessories

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Movies & Music

Non-returnable

Bedding & Bath

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Eligible for return if the item is “No longer needed”.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

Lawn & Garden, Home Improvements, Household & Home Storage Supplies & Home Décor

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Kitchen & Dining, Furniture & Lighting

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Clothing, Apparel & Shoes

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Luggage & Suitcase

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Eligible for return if the item is “No longer needed”.

Duffel Bags are not eligible for return if the item is “No longer needed”.

For overseas products, please refer to the product page to check the applicable return reasons.

Outdoor Equipments,Team & Racket Sports

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Fitness & Other Sports Equipment

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Supplements

Non-returnable

Clothing, Apparel & Shoes

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Toys & Games, Baby Care & Hygiene

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”. Toy vehicles are not eligible for refund

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

  • Non-returnable
  • Non-returnable
Books & Stationery

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Pet Supplies

Non-returnable

Automotive & Motorcycles

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

For overseas products, please refer to the product page to check the applicable return reasons.

Medical & Industrial Equipment

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is”No longer needed”

For overseas products, please refer to the product page to check the applicable return reasons.

Lifestyle Products

HatMart items: 14 Days; Return and refund.

Non-HatMart items: 7 Days; Return and refund.

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.

For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information please click here.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

“Click Here” to view the policy for Overseas Products.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  2. Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  3. Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only

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